At Olivine Fashion, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a simple return and refund process as outlined below.

Eligibility for Returns

• You may request a return within 1–3 days of receiving your order.

• Items must be unused, unworn, and in their original packaging.

• All original tags and labels must be intact.

• Items showing signs of wear or damage will not be eligible for return.

How to Request a Return

To initiate a return, please contact us at [email protected] with the following details:

• Order number

• Item(s) you wish to return

• Reason for return

Our team will respond within 1–3 days with instructions on how to proceed.

Refunds

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved:

• The refund will be processed via the original payment method (cash on delivery refund upon pickup or alternate agreed method).

• Refund processing typically takes 1–3 days after item inspection.

Non-Returnable Items

For hygiene and safety reasons, certain items such as pierced earrings or intimate accessories may not be eligible for return unless damaged or defective upon arrival.

Damaged or Defective Items

If your order arrives damaged or with a defect, please notify us within 1–3 days of delivery. Kindly include photos of the item and packaging when you contact us.